Last updated: 29^th October 2024

1. Introduction

Sugoii X Apparel ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sugoiixapparel.com (“Website”) or make a purchase from our store(s). Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.

This Privacy Policy applies to all interactions with us where we process personal information including your use of any of our websites, mobile applications or any other of our digital interfaces, and its associated subdomains (collectively, our “Service”), or engaging with us telephonically or in person including at our stores. This policy forms part of all our website, mobile and other digital interface terms and[SB1]  conditions and by visiting or using any of our websites, mobile and other digital interfaces and interacting with us in store, by telephone, email or any other channel, you agree to the terms of this Privacy Policy as updated from time to time.

This Policy applies to all persons, whether a natural or juristic person to whom personal information relates, whose personal information we collect as defined by POPIA. Furthermore, it applies to all personal information, whether it was provided to us through our websites, mobile applications or through any other form of communication such as email, telephone, or any other channel.

2. Information We Collect

We may collect the following types of personal information when you use our website or make a purchase:

• Personal Identification Information: Name & Surname, date of birth, email address, phone number, country of residence for shipping and billing address.
• Financial Information: Debit/Credit card details or other payment information for processing transactions. We use secure third-party payment processors and do not store your payment information.
• Technical Information: IP address, browser type, device information, and details of your visits to our website, including traffic data, location data, and other communication data.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process your orders, manage your account, and provide customer support.
• Communication: To contact you regarding your orders, provide updates, and send you promotional materials or newsletters if you have opted in to receive them.
• Personalization: To customize your shopping experience and recommend products that may interest you.
• Security: To prevent fraud and ensure the security of our website and your information.
• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Sharing Your Information

Sugoii X Apparel limits the use and disclosure of personal information to include only what is permitted and prescribed in terms of POPIA or any other applicable laws or in instances where consumers have consented to such collection, use and disclosure.

Sugoii X Apparel is incorporated in South Africa. Information collected via our website or various other services and platforms, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Confidentiality of your Personal Information is important to us. Unless we have your consent or permitted under the national laws, we will not sell, rent or lease your Personal Information to others outside our necessary required parties. We will not use or share your Personal Information in ways unrelated to the circumstances described in this Privacy Policy.

We may only share your information if required with the following parties:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order fulfilment, and customer support. These parties are required to protect your information and only use it for the services they provide to us.
• Legal Compliance: If required by law or in response to legal processes, we may disclose your information to authorities, law enforcement, or other government officials.
• Business Transfers: In the event of a merger, sale, or transfer of all or a portion of our business, your information may be transferred to the new owner.
• Necessary events: act in urgent circumstances to protect the interests and personal safety of our employees or members of the public; protect and defend our rights or property (including the enforcement of our agreements).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. While we strive to protect your data, please be aware that no method of transmission over the internet or electronic storage is completely secure.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

We retain your Personal Information for as long as reasonably necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose(s) remains valid after termination of our relationship with you.

As for User Accounts, users are responsible for maintaining the confidentiality of their account, username and password and for restricting access to their device. They agree to accept responsibility for all activities that occur under their account, username and/or password. They agree to provide accurate and truthful information. Sugoii X Apparel reserves the right to refuse service and/or terminate accounts without prior notice if a user violates these Terms & Conditions and Privacy Policy[SB2]  or if we decide, in our sole discretion, that it would be in our best interests to do so.

6. Your Rights and Choices

We comply with the Protection of Personal Information Act, 2013 (No. 4 of 2013) (“POPIA”) and the principles outlined in Sections 50 and 51 of the Electronic Communications and Transactions Act, 2002 (No.25 of 2002) which govern your right to having your personal information kept private of which these principles are covered in this Privacy Policy.

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request that we correct or update any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information under certain circumstances.
• Objection: You may object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us at info@sugoiixapparel.com or by accessing our group PAIA Manual which is available at www.sugoiixapparel.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us to personalize your visit, remember your preferences, and analyze site usage. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly without them.

8. Third-Party Links

Our website may contain links to other websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of other sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after any modifications indicate your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@sugoiixapparel.com
Phone: 061 155 3770
Address: Waverley Business Park,1 Wyecroft Road, Observatory, Cape Town, Western Cape, 7935